Return & Refund Policy
A Customer may return any delivered product at the presence of our delivery officer.
- Products may not be returned or replaced under the following circumstances;
- Product(s) after use or consume or installation
- Product(s) broken or out of order by customer
- Damages or defect by customer which are not consumable
- Any damages/defects are not covers up the manufacturer/traders warranty or guarantee
- Any product(s) returnable if found without original packaging
- Any products found tampered or missing serial/UPC numbers by customer
Refund Policy
KIDZ Diaper always here to providing best services to the customers. For any unforeseen situation, if we are not able to accomplish product(s) delivery or to provide our services, we will be informing you within 24 hours over phone or SMS. For any of our lacking, if there needed any refund, we will do it within next 15 working days after as following.
Calls for refunding will be processed under the following circumstances;
Unable to deliver any product
if any product(s) returned by customer against paid invoice
Deduction during refund
While a customer cancel any paid order and ask for refund, or we (KIDZ Diaper) cancel any paid order, in terms of Debit/Credit card payment of any bank or bKash/rocket, we (KIDZ Diaper) will refund the amount by deducting 2% as processing fee from our (KIDZ Diaper) end. In case of Credit/Debit card payment, the customer will get back the amount from his/her card issuer bank if have no any transaction cost. But in case of payment from bKash/ Rocket, even if KIDZ Diaper refunds FULL AMOUNT that a customer paid, they (bKash/Rocket) will deduct the transaction charge (according to their company policy) before refunding it to customer.
Order Cancellation and Blacklist Policy:
In terms of paid order, KIDZ Diaper will verify the cell number from which the order has been placed. Without verifying, paid orders will not be delivered. You as a customer can cancel your order anytime by calling our customer service center OR when the delivery person arrives at your door. In such a case we will refund any payments already made by you for the order but if the delivery man is in your door than delivery charge will deduct. On the other hand, if we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website or our service, or if we find any customer has tried to cash in on some technical fault of our online system/website/service, re cart items those no longer exist to our service list, re cart special offer items those exist to our service list but price has been increased, order items for making profit by selling them, we at our sole discretion, MAY cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them to our system or cancel any orders placed by them.